Log in to Digido

1. How to Register a Personal Account
2. How to Log In
3. Personal Account Features
4. How to Reset a Password
5. How to Delete an Account
6. What you can do in Digido personal cabinet
7. How to repay and contact support via Digido cabinet
8. FAQ 

The Digido personal account is an online user dashboard that allows borrowers in the Philippines to manage their loans, track repayments, and update personal information in a secure and convenient way. It is designed to simplify the borrowing process by giving users full control over their loan applications and account settings.

How to Register a Personal Account

To create a Digido personal account, follow these steps:

1. Click on the “Apply Now” or “Register” button.
2. Enter your mobile phone number and verify it using the OTP code sent via SMS.
3. Fill in the required personal details, such as full name, date of birth, and address.
4. Provide valid identification and complete the verification process.
5. Submit your application and wait for approval.

Once registered, your account will be created automatically, and you can access your dashboard.

How to Log In

To log in to your Digido personal account:

1. Click on the “Log In” button.
2. Enter your registered mobile number or email address.
3. Input your password.
4. Click “Sign In” to access your account.

If your login details are correct, you will be redirected to your personal dashboard.

Personal Account Features

The Digido personal account provides several useful features, including:

• Loan application submission and tracking
• Viewing loan status and approval updates
• Repayment management and due date reminders
• Access to transaction history
• Profile and personal information updates
• Customer support access

These features allow users to manage their loans efficiently without visiting a physical branch.

How to Reset a Password

If you forget your password, you can reset it easily:

1. Click on the “Log In” button and then on “Forgot Password?”.
2. Enter your registered mobile number or email address
3. Verify your identity using the OTP code
4. Create a new password and confirm it
5. Log in using your updated credentials
6. Make sure to use a strong and secure password to protect your account.

How to Delete an Account

To delete your Digido account, you typically need to contact customer support, as self-deletion may not be available directly in the dashboard:

1. Log in to your account (if possible)
2. Go to the “Contact Us” section or help center
3. Submit a request to delete your account
4. Provide necessary identification details for verification
5. Follow the instructions given by the support team

Before requesting account deletion, ensure that all outstanding loans are fully repaid, as active obligations may prevent account closure.

What you can do in Digido personal cabinet

A Digido login provides access to the loan record associated with the customer's registered Philippine mobile number. New users enter a number, confirm it by SMS and submit their identification and application details; returning borrowers access the same account through the website or Digido app. The personal cabinet shows application progress, current repayment obligations, transaction history and account details. It also contains the Digido Lifetime ID, an eight-character identifier required for repayment through Dragon Loans in GCash and Maya. Borrowers can start a new application, review an existing balance and obtain the reference needed for banking payments. The account provides profile edits and a Forgot Password? process using the registered mobile number or email and an OTP. Live-agent assistance is available through the Digido website or app when verification or access is unsuccessful.

How to repay and contact support via Digido cabinet

A Digido customer does not need to request a separate GCash reference each time. Sign in and locate the loan details and Lifetime ID; review the current amount due before leaving the account. To settle by GCash, open Pay Bills → Loans → Dragon Loans, enter the Lifetime ID and the amount, then finish the bill payment. Digido also supports Maya, QR Ph, UnionBank and offline payment locations. When a transfer remains unposted, keep the electronic receipt and contact live chat, [email protected] or (02) 8876 8484 (Monday–Friday, 8 a.m.–5 p.m.). Include the payment timestamp and Lifetime ID.

FAQ 

How to change mobile number/email in Digido account?

Digido's account dashboard contains profile-information controls. If the registered number or email cannot be changed there, contact the lender through its website/app chat or [email protected]; a verification step may be required to protect the loan account.

Can I repay Digido loan directly in personal cabinet via GCash?

Use the personal cabinet to find your eight-character Lifetime ID and amount due; make the GCash payment through Pay Bills → Loans → Dragon Loans. Enter the Lifetime ID as the payment reference and the mobile number requested by the GCash form, then keep the transaction record.

Why can't I log in to Digido app?

An outdated app, incorrect password or failed mobile OTP verification can prevent access. Check the registered phone number, update the official app and use the password recovery flow if needed. For an inaccessible or restricted account, request help through Digido's live chat or [email protected].