If you have an issue with Pag-IBIG, contact the lender first using its official support channels.
Customer support
When contacting support, include your loan reference number, payment details and a clear description of the issue. Keep copies of your emails, receipts and screenshots.
If the lender does not resolve your complaint, you can submit it to the Philippine Securities and Exchange Commission (SEC) through the official SEC iMessage portal:
https://imessage.sec.gov.ph/
If your complaint relates to misuse of personal information or unauthorized access to your contacts, you may also contact the National Privacy Commission (NPC).
Reviews on this page reflect borrowers' personal experiences and are not official complaints. If you have dealt with Pag-IBIG, you can also share your experience below.