Login to GCash

1. GCash Personal Account Overview (Philippines)
2. How to Register a Personal Account
3. How to Log In
4. Personal Account Features
5. How to Reset a Password (MPIN)
6. How to Delete an Account

Here is an English guide about the GCash personal account for the Philippines, including all requested sections and clarifying that the mobile app is required for registration.

GCash Personal Account Overview (Philippines)

GCash is a leading mobile wallet and personal account platform in the Philippines. It allows users to send and receive money, pay bills, buy load, shop online, invest, and access financial services like loans and insurance. Registration for a GCash personal account requires the mobile app; there is no way to create a full account using only the website. The website (https://gcash.com/) mainly serves as an informational portal and redirect to the app.

How to Register a Personal Account

To create a GCash personal account, you must use the mobile app:

Download the GCash app
Search “GCash” in Google Play Store (Android) or App Store (iOS) and install it for free.

Prepare a registered Philippine SIM card
You need an active SIM from Globe, TM, Talk N’ Text, Smart, SUN, or DITO.

Open the app and enter your mobile number
Input your 10-digit Philippine number, then tap Next.

Verify with OTP
Enter the 6-digit authentication code sent via SMS to your number, then tap Submit.

Create a new account
Select New Account, fill in all required personal details (full name, date of birth, address, email), review them, and tap Next → Confirm.

Your information must be accurate and up-to-date; using someone else’s data is illegal.

Set your 4-digit MPIN
Create a secure 4-digit Mobile PIN (MPIN) and tap Confirm.

Start using GCash
Tap Go to Login, enter your MPIN, and you’ll access your personal account dashboard.

You can later upgrade to a Fully Verified account by submitting additional ID and completing in-app verification to unlock higher limits and more features.

How to Log In

To log in to your GCash personal account:

1. Open the GCash app on your mobile device.
2. Select your country code (Philippines) and enter your registered mobile number.
3. Tap Next.
4. Enter your 4-digit MPIN.
5. If you’re logging in from a new device, you’ll also need to enter the 6-digit OTP sent via SMS.
6. After successful verification, you’ll be logged into your personal account dashboard.
7. The login is done exclusively through the app; there is no web-based login for the full account.

Personal Account Features

The GCash personal account (wallet) includes many features for everyday financial tasks in the Philippines:

A Fully Verified account unlocks higher transaction limits and full access to transfers, online payments, and advanced features.

How to Reset a Password (MPIN)

GCash uses a 4-digit MPIN as your main “password.” To reset it:

1. Open the GCash app.
2. On the login screen, tap Forgot MPIN?.
3. Enter the OTP sent to your registered mobile number.
4. Complete a Selfie Scan for identity verification.
5. Set a new 4-digit MPIN and confirm it.
6. Log in using your new MPIN.

Alternatively, if you’re already logged in:

1. Tap Profile (your name/icon) on the home screen.
2. Go to Settings → MPIN.
3. Enter the verification code sent via SMS.
4. Input your new MPIN, confirm it, and save.

Always choose an MPIN that’s hard to guess (avoid birthdays, 1234, 0000, etc.) and never share it with anyone.

How to Delete an Account

To delete or close your GCash personal account:

Before deleting:

1. Settle all outstanding balances in GCredit, GGives, or GLoan.
2. Clear GSave and GInvest accounts: 1) Sell units in GFunds, GCrypto, and GStocks PH. 2) Transfer funds to your GCash wallet or withdraw via partner bank apps.
3. Empty your wallet balance: withdraw or transfer all funds.

Steps to delete:

1. Open the GCash app and log in.
2. Tap Profile (your name/icon) at the top.
3. Tap your name (or the arrow icon next to it) to go to account details.
4. Scroll down and tap Delete Account.
5. Prepare a valid ID and take a selfie holding the ID.
6. Attach the photo of your ID and selfie to the deletion request.
7. Follow the on-screen instructions and submit the request.

Once validation is complete, GCash will proceed with deletion. After deletion starts, you cannot log in anymore, and your data will be completely removed from their systems after five years (per R.A. 9160).